Privacy Policy

Last updated: September 12, 2026

1. Introduction

At CoachPlate, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Name and contact information (email address, phone number)
  • Account credentials (username and password)
  • Profile information (organization name, role, profile photo)
  • Payment and billing information
  • Communications with us (support requests, feedback)

Health and Fitness Data

When using CoachPlate, you may provide or we may collect:

  • Meal plans and nutrition information
  • Workout plans and exercise data
  • Progress photos and measurements
  • Check-in forms and questionnaire responses
  • Daily logs and activity tracking

Apple Health Data

If you use the CoachPlate iOS app and choose to connect Apple Health, we read the following data types from HealthKit, with your explicit permission, granted separately for each type through Apple's own permission system:

  • Step count
  • Active and resting energy burned (calories)
  • Body mass (weight)
  • Sleep analysis

This data is used solely to pre-fill your Daily Log within CoachPlate, saving you from entering it manually. It is stored on our servers and shared with your trainer the same way any other Daily Log entry is (see "How We Share Your Information" below) — it is never used for advertising or analytics, and we never sell it to third parties or data brokers. You can disconnect Apple Health at any time from the app's Settings screen, which stops future syncing; your previously synced entries remain part of your Daily Log history unless you separately request their deletion.

Automatically Collected Information

We automatically collect certain information when you use our platform:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages viewed, features used, time spent)
  • Log data (access times, error logs)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our platform
  • Process your transactions and send related information
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues and security threats
  • Personalize and improve your experience
  • Send you marketing communications (with your consent)
  • Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

  • With your trainer/coach: If you're a client, your data is shared with your assigned trainer or coach
  • With your organization: If you belong to an organization, certain data may be visible to administrators
  • Service providers: We share data with third-party vendors who perform services on our behalf
  • Legal requirements: We may disclose information if required by law or in response to legal process
  • Business transfers: In connection with a merger, sale, or acquisition of all or part of our company
  • With your consent: We may share information for any other purpose with your consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication requirements
  • Employee training on data protection
  • Secure data centers with physical security measures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Data portability: Request a copy of your data in a portable format
  • Opt-out: Opt out of marketing communications
  • Restrict processing: Request restriction of how we process your data

To exercise these rights, please contact us at privacy@coachplate.com. We will respond to your request within 30 days.

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect and track information about your use of our platform. Cookies are small data files stored on your device that help us improve our platform and your experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

9. Third-Party Services

Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you use.

10. Children's Privacy

Our platform is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

CoachPlate Privacy Team

Email: privacy@coachplate.com

Address: 123 Fitness Street, San Francisco, CA 94102

Your privacy is important to us. By using CoachPlate, you acknowledge that you have read and understood this Privacy Policy.